What is your return policy?

We want you to love your Consuela purchase!

We offer free returns within 60 days of your purchase for items purchased on consuelastyle.com in the United States and in like-new condition. Please note, gift cards and other items marked "Final Sale" are final sale and are not eligible for return.  

I’d like to file a warranty claim.

We are committed to producing amazing products with quality materials. We offer a one-year warranty on our handbags and accessories. For any manufacturing defects (materials and workmanship) within this warranty time frame, we will replace the item free of charge. A dated sales receipt must be included to show your product was purchased within the warranty period.

For warranty claims, please send an email to customerservice@consuelastyle.com with the following items:

  • Style/SKU number (can be found in your account, on order confirmation email, or on the packing slip included with the shipment)
  • Photos of the item clearly showing the problem
  • A copy of the proof of purchase (original receipt, pack slip, or order number)

I’m looking for a new item.

To exchange your product for something new, please select the Shop Now option in our returns portal. You can instantly create an exchange or receive store credit. A gift card will be processed and issued as soon as you drop off the return at a Fedex facility.

I’m looking for a refund.

Refunds will be issued to the original payment method or digital gift card within 3-5 business days of the item being received at our fulfillment center.

To begin processing your free return, please visit Consuela.loopreturns.com

International Returns

International customers are required to pay for return shipping on returns.