Returns and Exchanges
We want you to love your Consuela purchase!
We offer free exchanges and returns within 60 days of your purchase for items purchased on and in like-new condition. Please note, gift cards (both physical and electronic) and other items marked "Final Sale" are final sale and are not eligible for return.


I’d like to file a warranty claim.
We are committed to producing amazing products with quality materials. We offer a one-year warranty on our handbags and accessories. For any manufacturing defects (materials and workmanship) within this warranty time frame, we will repair or replace the item free of charge. A dated sales receipt from an authorized Consuela retailer must be included to show your product was purchased within the warranty period.


For warranty claims, please send an email to with the following items:

  • Photos of the item clearly showing the problem as well as photos showing the item in its entirety.
  • A copy of the proof of purchase from an authorized Consuela retailer (original receipt, pack slip, or order number)
  • Contact Information (Full Name, Address, Phone Number) 


I’m looking for a new item.
To exchange your product for something new, please request store credit during your exchange process. A gift card will be processed and issued as soon as you drop it off at a FedEx facility.

I’m looking for a refund.
Refunds will be issued to original payment method within 3-5 business days of the item being received at our fulfillment center.


To begin processing your free exchange or return, please visit