Ordering & Payment
We accept the following methods of payment: Visa, MasterCard, American Express, and Discover. Items may be charged to your card 1-2 days prior to shipment. If an item is on backorder, you will not be charged until the backordered item ships.
Please use the chart below to estimate the standard shipping charge for your order. Standard shipping utilizes FedEx Smartpost for delivery and generally arrives 3-7 business days after processing.
|For orders of:||Shipping charge:|
|Up to $50.00||$4.95|
|$50.00 to $98.99||$7.95|
We also offer FedEx 2 Day for $19.95 and FedEx Standard Overnight for $34.95. Please note that our carriers do not deliver expedited orders on weekends or holidays. So, if you place an order with 2 day shipping, it will arrive 2 business days from the date it ships from our fulfillment center.
We ship internationally using FedEx. Shipping charges shown during checkout include all applicable shipping, duty, and tax charges.
Please allow 1-2 days for order processing. You will receive an email with a tracking number when your order has been shipped from our warehouse.
Returns & Exchanges
What is your return policy?
We want you to be happy with your Consuela purchase! If your purchase is not meeting your expectations, please contact our customer service team at either (512) 894-3600 or [email protected] and we’ll be happy to assist with an exchange or return. Please provide your order number and reason for returning when contacting customer service. If your item was bought through an approved Consuela retail partner, please return it to the place of purchase. Please note, all items marked as “Final Sale” are not eligible for return.